WIND RIVER CUSTOMER SUPPORT OFFERINGS
Wind River® Customer Support can help you overcome challenges and get the most out of your implementation of our technology, with services that include designated support engineers, hosted customer environments, person-to-person help lines, and our online Wind River Support Network for interactive self-help.
CHOOSE YOUR WIND RIVER SUPPORT
Wind River offers different levels of support to meet your business and support needs:
Premium Project Support
For critical projects with sensitive deadlines, you need a designated support team who understands your unique environment, your application, and your hardware. Wind River Premium Project Support provides our highest level of support.
Enterprise Support
With over 150 experienced engineers worldwide, Wind River Enterprise Support provides access to live, one-on-one assistance from experts when and where you need it, with no limit on the number of issues raised.
Long Term Support
If your product has a long lifecycle, past the end of maintenance for its embedded Wind River software, we can provide consultative assistance through Wind River Long Term Support.
ACCESS SUPPORT
Go Online
Visit Wind River Support Network for easy 24/7 online access to product manuals, downloadable software, and other resources.
Open a Support Case
Use our intelligent system to enter, track, and update your technical support requests (TSRs) online.
CVE DATABASE
To help customers deliver secure devices and systems, Wind River is committed to active threat monitoring, rapid assessment, proactive customer notification, and timely fixes. Our searchable database of Common Vulnerabilities and Exposures (CVEs) provides information about CVE and product status and links to patches.
