Wind River Success


Acceleration Program

The Wind River® Success Acceleration Program is designed to accelerate customer business outcomes through proactive onboarding, continuous value realization, targeted training, and the support of a dedicated team of subject matter experts.

Request Information

Your Success Is Our Success

For more than 35 years, Wind River® has helped technology leaders power the safest, most secure devices in the world. As more than just a software vendor, we work with our customers in a trusted partner relationship to support their overall business objectives.

Whatever goal you’ve set your sights on, whatever challenge lies in your path, we will help you reach the summit.

Read the Overview

Wind River On-Demand Learning.

Accelerate Your Path to Success

CUSTOMIZATION
  • Personalized business account reviews
  • Personalized success plans
CUSTOMIZATION
PARTNERSHIP
  • Designated Customer Success Manager
  • Access to subject matter experts and products leaders
PARTNERSHIP
RISK MANAGEMENT
  • Early identification of roadblocks, quick issue mitigation
  • Faster resolution on issues
RISK MANAGEMENT
EXPERTISE
  • Flexible success points for mentoring, training, and enhanced learning
  • Roadmap adoption planning and management
EXPERTISE

Choose the Plan That's Right for You

PLAN FEATURES DEPEND ON THE SUCCESS ACCELERATION PLAN LEVEL

Whether you’re building a small proof of concept, meeting a critical deadline for a major production release, or driving a new technology initiative across multiple sites, our Success Acceleration Plans help your team become productive quickly -, with featuring expert onboarding, tailored training, and ongoing guidance to unlock maximum value every step of the way.  

Elevate

With the Success Acceleration Elevate Plan, you'll hit the ground running — equipped with the tools, expertise, and guidance you need to realize quicker value from your Wind River products.

  • Designated Customer Success Manager.
  • Business outcome–driven success planning.
  • Flexible success points to be used for training and services.
  • Proactive roadmap adoption, planning, and management.
  • Ongoing escalation management (accelerated resolution of critical support cases, progress updates, transparency).
  • Annual business success reviews.
  • Quarterly project meetings.
Pro

Our Success Acceleration Pro Plan is designed for critical projects with sensitive deadlines. You need a holistic solution combining proactive and personalized services, training, and our highest level of expertise and engagement.

  • Designated Customer Success Manager.
  • Business outcome–driven success planning.
  • Additional flexible success points to be used for training and services.
  • Proactive roadmap adoption, planning, and management.
  • Quarterly business success reviews.
  • Ongoing CVE management.
  • Biweekly project meetings.

Your Customer Success Manager

Central to the Success Acceleration Program is your named Customer Success Manager, a subject matter expert whose job is to ensure your company’s success with your Wind River product and help you achieve your overall business goals:. He or she will:

  • Collaboratively develop success plans to achieve your goals
  • Ensure the successful adoption of your Wind River technology
  • Proactively monitor the health of your project
  • Identify and mitigate issues early
  • Provide expert resources for sharing best practices and strategizing on future product integrations

 

By understanding your business needs, we help you achieve your business goals.

A designated SME will help guide your project.
A designated SME will help guide your project.

Flexibility Across The Lifecycle

Your program may have specific needs, and Wind River is here to partner with you across all phases of your project's lifecycle. Our Acceleration Plans provide the foundation for your success, offering flexibility where you need it via add-ons for products, training, services, and support.

Education Services
Professional Services
Customer Support