News Release
Wind River Achieves Prestigious Service Capability & Performance Standards Certification
ALAMEDA, CA — Dec. 13, 2021 — Wind River®, a global leader in delivering software for mission-critical intelligent systems, has earned certification under the prestigious Service Capability & Performance (SCP) Standards. This certification recognizes Wind River Customer Support, part of Wind River Studio, for delivering top-quality service and support by continually meeting a stringent set of performance factors that represent best practices in the industry.
“In our increasingly digital world, industry leaders understand that intelligent systems are key for future success, and they are looking for trusted, strategic partners to help meet their ever-evolving, complex needs. The SCP certification is the gold standard in customer support and reflects our depth, range, and history of successful support relationships,” said Amit Ronen, senior vice president, Customer Success, Wind River. “With deep expertise in developing, deploying, operating, and servicing mission-critical intelligent systems, we are a true go-to-market partner and are committed to empowering our customers with our Studio offering to successfully navigate this new intelligent, connected world.”
The SCP Standards are designed to improve the quality and effectiveness of technology service operations. Service Strategies Corporation and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels, and establish a framework for continuous improvement. Certified companies must demonstrate their performance and commitment to excellence through annual certification audits.
“The SCP Standards are used by leading technology companies around the world to improve the quality of their service and support operations,” said Greg Coleman, vice president, Strategic Programs at Service Strategies Corporation. “Wind River’s ongoing commitment to providing exceptional-quality service to their customers was evident during the rigorous audit review.”
Wind River joins the ranks of leading technology companies certified under the SCP Standards. More than 200 service organizations around the world use the SCP Standards to improve their business operations, including industry leaders such as Kongsberg Digital, Fresenius Kabi, SS&C Advent, GHX, Aveva, Verint, Cloudera, Teradata, and many others.
With an intelligent systems approach on track to be the predominant business model in the future, a recent study showed 80% of technology leaders desire intelligent systems success in the next five years.(1) Wind River helps customers on their journey toward an intelligent systems world, and Wind River Customer Support enjoys a 97% customer service rating, one of the highest support scores in the industry.
For 40 years, Wind River has been an innovator, from having the first real-time operating system on Mars to playing a key role in the world’s first successful 5G data session and in building one of the largest Open RAN networks in the world. Earlier this year, the company introduced Wind River Studio, the industry’s first cloud-native platform for the development, deployment, operations, and servicing of mission-critical intelligent systems from device to cloud.
For more information about Wind River Services & Support, visit https://www.windriver.com/services.
For more information about Wind River Studio, visit https://www.windriver.com/studio.
About Wind River
Wind River is a global leader in delivering software for mission-critical intelligent systems. For 40 years, the company has been an innovator and pioneer, powering billions of devices and systems that require the highest levels of security, safety, and reliability. Wind River software and expertise are accelerating digital transformation across industries, including automotive, aerospace, defense, industrial, medical, and telecommunications. The company offers a comprehensive portfolio supported by world-class professional services and support and a broad partner ecosystem. To learn more, visit Wind River at www.windriver.com.
About Service Strategies Corporation
San Diego, CA-based Service Strategies advances service excellence by providing training, consulting, certification, and industry standards programs that ensure delivery of world-class customer service and support. Thousands of service professionals around the world have enhanced their skills through participation in the company’s training and certification courses. In addition, the world’s leading service providers have adopted Service Strategies’ Service Capability & Performance (SCP) Standards as their roadmap to service excellence and benchmark measure of success. For more information, visit www.servicestrategies.com, call 858.674.4864, or email info@servicestrategies.com.
(1) Forbes/Wind River, “Characteristics of Intelligent Systems,” 2021