NEWS

Wind River Expands Customer Service and Support Options

  • Wind River introduces increased support options for guaranteed level of access to Wind River's embedded technology expertise.
  • Highest level of Wind River Support--Gold Support--entitles key Wind River customers to specific levels of on-site support, a dedicated Technical Account Manager, and priority response to implementation issues.

Alameda, CA--August 25, 2003--Wind River Systems, Inc. (Nasdaq: WIND), the worldwide market leader in embedded software and services, today announced the expansion of its customer support program. In addition to Wind River's Standard Support, the company now offers a premier level of support through the Gold Support program. Gold Support provides Wind River customers with a comprehensive package of enhanced support services and management mechanisms to track request and improve response time. Wind River's customers in need of quick on line access to the latest Board Support Package or technical expertise throughout their product life cycle, can turn to Wind River for all of their support needs.

The Gold Support program is designed to appeal to the increasing numbers of Wind River customers with large installations of WIND RIVER PLATFORM products and challenging product integration and test schedules. Gold Support is also a natural component of Wind River's Customer Specific Platform program, also announced today.

"The Gold Support offering enables Wind River to more deeply engage with the customer throughout the project lifecycle, acting as a true member of their team in order to better understand and address the business and technical challenges they face," said Dave Fraser, group vice president of products for Wind River.

Currently, all customers engaged with Wind River vis a vis the enterprise-licensing model are guaranteed Standard Support. Standard Support includes access to Wind River Online Support --24-hour interactive assistance via the Internet. This service includes Frequently Asked Questions (FAQs), access to Wind River's knowledge base, Wind River Product manuals, periodic patch releases, periodic maintenance releases, automatic TSR/SPR status, notification services, developers chat room, and 3rd party support groups links.

The Gold Support offering will add the assignment of a Technical Account Manager (TAM), guaranteed levels of on-site support for the customer development and integration team, assistance with project planning, and a fully managed system of priority response mechanisms for implementation issues. Wind River's team, including the TAM, will also offer regular status and performance reporting focused on issues related to the customer's technology and projects.

The Gold Support program will scale to meet customer needs of single site, multiple site and/or multi-national organizations. Wind River's global team will engage with Gold Support customers in two main areas--TAM Advisory and Management and Technical Consulting Services. These resources offer and range of expertise to the customer team, including:

TAM Advisory and Management
Customer implementation of Wind River products and services
Planning, implementation management, risk management, reviews

Technical Consulting Services
On-site support
Customized training
System level debugging
Emergency system level consulting

Additional specific services such as hardware and software integration, application development and Board Support Package or device driver development are always available and would be scoped and delivered with a mutually agreed upon Statement of Work.

For more information about CUSTOMER SPECIFIC PLATFORMS, please see today's related release at: http://www.windriver.com/news.

About Wind River
Wind River is the worldwide leader in embedded software and services. It provides market-specific embedded platforms that integrate real-time operating systems, development tools and technologies. Wind River's products and professional services are used in multiple markets including aerospace and defense, automotive, digital consumer, industrial, and network infrastructure. Wind River provides high-integrity technology and expertise that enables its customers to create superior products more efficiently. Companies from around the world turn to Wind River to create the most reliable products and to accelerate their time to market.

Founded in 1981, Wind River is headquartered in Alameda, California, with operations worldwide. To learn more, visit Wind River at http://www.windriver.com or call Wind River at 1-800-872-4977.

Wind River Systems and the Wind River Systems logo are trademarks of Wind River Systems, Inc., and VxWorks is a registered trademark of Wind River Systems, Inc. All other names mentioned are trademarks, registered trademarks or service marks of their respective companies.

Contact Information
Jessica Miller
Global Corporate Communications

NEWS

Wind River Announces CUSTOMER SPECIFIC PLATFORMS (CSP)

Alameda, CA--August 25, 2003--Wind River Systems, Inc. (Nasdaq: WIND), the worldwide market leader in embedded software and services, today announced CUSTOMER SPECIFIC PLATFORMS (CSPs), the next step in Wind River's integrated embedded platform strategy. Through a CSP engagement, Wind River's global professional services now offers a systematic program to develop, deliver and maintain an integrated configuration of tools & embedded technologies that fits a customer's specific business and timescale needs.

"The CUSTOMER SPECIFIC PLATFORMS tightly integrates WIND RIVER PLATFORMS with its deep professional services expertise to create a springboard to faster time to market and more time in market for its customers' products," said Paul Zorfass, sr. analyst IDC/FTI. "A highly tailored CUSTOMER SPECIFIC PLATFORM enables Wind River's customers to strategically enhance and accelerate their product development and competitive advantage through custom integration and optimization."

CUSTOMER SPECIFIC PLATFORMS take Wind River's integrated embedded platform strategy one-step further by offering the ability to enhance a WIND RIVER PLATFORM through customer unique integration, extension and optimization. A CUSTOMER SPECIFIC PLATFORM will be delivered by Wind River's professional services team, which will work as a strategic partner alongside the customer to do the following:

  • Understand the technical & business requirements, including specific objectives of end-product development teams

  • Anticipate the integration schedule and challenges of the customer's project

  • Integrate the appropriate WIND RIVER PLATFORM with other component technologies from Wind River, partners or the customer

  • Rigorously test and manage the platform release process

  • Provide support for application development, required platform modifications and additional incremental technologies


"A CUSTOMER SPECIFIC PLATFORM engagement maximizes the customer's ability to leverage Wind River's technology base and continuing research and development investment to meet exact requirements of the customer's product teams--not just once, but over multiple generations of development," said Brad Murdoch, vice president and general manager of services at Wind River. "Wind River has the market knowledge and proven delivery capability to anticipate and analyze customers' needs and create tailored solutions to meet those needs."

For more information about CUSOMER SPECIFIC PLATFORMS, please visit http://www.windriver.com.

About Wind River
Wind River is the worldwide leader in embedded software and services. It is the only company to provide market-specific embedded platforms that integrate real-time operating systems, development tools and technologies. Wind River's products and professional services are used in multiple markets including aerospace and defense, automotive, digital consumer, industrial, and network infrastructure. Wind River provides high-integrity technology and expertise that enables its customers to create superior products more efficiently. Companies from around the world turn to Wind River to create the most reliable products and to accelerate their time to market.

Founded in 1981, Wind River is headquartered in Alameda, California, with operations worldwide. To learn more, visit Wind River at http://www.windriver.com or call Wind River at 1-800-872-4977.

Wind River Systems and the Wind River Systems logo are trademarks of Wind River Systems, Inc., and VxWorks is a registered trademark of Wind River Systems, Inc. All other names mentioned are trademarks, registered trademarks or service marks of their respective companies.

Contact Information
Jessica Miller
Global Corporate Communications

NEWS

WIND RIVER PLATFORMS Continue to Gain Momentum -- Seat Count Doubles in Q2

  • Wind River exceeded its goal of securing 850 new enterprise license seats in the second quarter of its fiscal year 2004 and ended the quarter with more than 2,000 PLATFORM seats under subscription.
  • The adoption of WIND RIVER PLATFORMS continues to deliver added value to Wind River's customers through complete technology integration.
  • PLATFORMS enable Wind River customers to standardize embedded development across the enterprise.

Alameda, Calif.--August 14, 2003--Wind River Systems, Inc. (Nasdaq: WIND), the worldwide market leader in embedded software and services, today announced that the company significantly exceeded its stated objective of booking 850 PLATFORM seats in the second quarter of fiscal year 2004. With more than 2,000 PLATFORM seats under subscription exiting the second quarter, the company more than doubled the adoption of WIND RIVER PLATFORMS. As embedded development costs continue to increase, Wind River's customers standardize across the enterprise on market-specific PLATFORMS allowing them to improve development efficiencies, accelerate time to market and enhance product reliability.


New customers that purchased the PLATFORMS in Q2 include BF Goodrich, Boeing, Hewlett Packard, Intel, Nortel Networks, Siemens VDO, Solectron Corporation, Toyota and more. In addition, many customers that had subscribed to platform products in prior quarters added seats to their original license. These customers included Lucent, L3 Communications, Motorola and Samsung, among others.

"Wind River's enterprise licensing model provides Siemens VDO with increased flexibility in how we manage our development seats. It is another great example of Wind River raising the bar for embedded solutions providers and successfully meeting a true customer demand," said Alexander Kocher, vice president car infotainment solutions for Siemens VDO.

"Wind River is focused on providing our customers with the technology they need to develop leading edge, innovative end products. With our market-specific integrated embedded platforms available through our annual subscription model, our customers are guaranteed next generation technologies and enhancements such as IPv6, XML, SOAP and WiFi support enabling a truly connected world," said Dave Fraser, group vice president of product for Wind River Systems. "The rapid adoption of our PLATFORMS speaks to the embedded community's need for standardization."

During the next two quarters, the company also plans to announce the next generation of its market-specific integrated embedded PLATFORMS, which will deliver additional innovative communications, security and networking technologies to its customers in the Digital Consumer, Network Equipment, Industrial and Aerospace and Defense markets. With the next-generation of PLATFORMS on the way, existing customers can look forward to upgrading to the latest market-specific technology that will be available to them as part of their annual subscription. With Wind River's subscription based licensing model customers approach software development with an enterprise-wide focus, gain control of development costs and speed time to profitability.

To learn more about WIND RIVER PLATFORMS please visit www.windriver.com/platforms/.

About Wind River
Wind River is the worldwide leader in embedded software and services. It provides market-specific embedded platforms that integrate real-time operating systems, development tools and technologies. Wind River's products and professional services are used in multiple markets including aerospace and defense, automotive, digital consumer, industrial, and network infrastructure. Wind River provides high-integrity technology and expertise that enables its customers to create superior products more efficiently. Companies from around the world turn to Wind River to create the most reliable products and to accelerate their time to market.


Founded in 1981, Wind River is headquartered in Alameda, California, with operations worldwide. To learn more, visit Wind River at www.windriver.com or call Wind River at 1-800-872-4977.

Wind River Systems and the Wind River Systems logo are trademarks of Wind River Systems, Inc., and Wind River and VxWorks is a registered trademark of Wind River Systems, Inc. All other names mentioned are trademarks, registered trademarks or service marks of their respective companies.

Contact Information
Jessica Miller
Global Corporate Communications