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New Platform for Wind River Simics Support

In order to provide consistent, high-quality technical support for all our products, we will start supporting Wind River® Simics® customers using the Wind River customer portal (via SalesForce) at https://windriver.force.com/support.

The process of retiring the Wind River Simics Forum (forum.simics.net) will take approximately nine months and will be accomplished in two phases:

  • Simics product support will move to the Wind River customer portal on October 1, 2019, and the Wind River Simics Forum will become Read-Only. All new support requests will be logged in the Wind River customer portal.
  • The Wind River Simics Forum will go offline on May 31, 2020.

Once the Wind River Simics Forum goes offline on May 31, 2020, customers will still be able to request data from their Wind River Simics Forum spaces by making a request to simics_forum@windriver.com by November 30, 2020.

Starting October 1, 2019, users should access the Wind River customer portal at https://windriver.force.com/support to log Simics support cases. The Wind River customer portal uses the same login credentials as the Wind River Simics Forum, but users will need to provide their license number and LAC when they log in to the Wind River customer portal for the first time.

Between now and October 1, 2019, we highly recommend that users log in to the Wind River customer portal at https://windriver.force.com/support and create a test case to complete this step and avoid any disruption and delay. If you are not sure what license number and LAC to use, please contact us at simics_forum@windriver.com.

Simics Forum

Just like the Wind River Simics Forum (forum.simics.net), the Wind River customer portal (SalesForce) (https://windriver.force.com/support) is not an approved platform for any Controlled Defense Information (CDI), including ITAR. Please do not provide or attach to support cases any technical data or documents that are subject to the U.S. ITAR or other export restrictions, or any other material subject to restrictions that limit access to only U.S. persons or to persons who are citizens or permanent residents of any specific country (countries). CDI/ ITAR data can only be handled after a Project Technology Control Plan (PTCP) is put in place and only through the process outlined in the PTCP.

Support cases in the Wind River customer portal are visible to all users on the customer side who are registered under the same license number that is used to log the support case, and to Wind River employees. If you have any special requirements for handling data in your support cases, please contact simics_forum@windriver.com before submitting the case and posting the data in the support case.

No changes are planned to the Simics Category 9 Forum at https://id.simics.net/mwf/user_login.pl.

If you are a new user, you can register at https://wrsn.windriver.com/accounts/faces/userRegistration.

We are committed to providing world-class technical support to our customers and will make every effort to make this transition as smooth as possible, but if you have any questions or concerns, please contact us at simics_forum@windriver.com.