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Wind River Acceleration Program

Our Acceleration Program expedites your success with proactive support, training, and a designated team of experienced partners, ensuring that you reach your business goals faster.

Read the overview

Your Success Is Our Success

For more than 35 years, Wind River® has helped technology leaders power the safest, most secure devices in the world. More than just a software vendor, we work with our customers as a trusted partner to support their overall business objectives.
Whatever goal you've set your sights on, whatever challenges lie in your path, we'll help you reach the summit.

Accelerate Your Path to Success

Customization

  • Personalized account reviews
  • Product adoption planning
  • Testing against your configuration

Partnership

  • Designated Customer Success Manager
  • Technology alignment planning

Risk Management

  • Early identification of roadblocks; quick issue mitigation
  • Designated support engineer
  • Faster resolution on issues

Expertise

  • Success points for mentoring, training, or onsite support
  • Subject matter experts
  • Training

Choose the Plan That’s Right for You

Whether you’re building a small proof-of-concept, meeting a critical deadline for a major product release, or driving a new technology initiative across multiple sites, our Acceleration Plans help your team become productive quickly.

Silver
Our Silver Acceleration Plan is automatically included for all Wind River customers.
  • Self-service access to e-Support
  • Web-based case management
  • Extensive Knowledge Library of documentation and videos
  • Latest software updates, releases, and maintenance
  • For customers entitled to Enterprise Support, standard service level agreements and telephone support
Gold
For critical projects with sensitive deadlines, you need a holistic solution combining proactive and personalized services, training, and our highest level of support.
  • All the benefits of the Silver Acceleration Plan
  • Customer Success Manager
  • Acceleration management
  • Success points
  • Designated support engineer
  • Expedited service level agreements
  • Virtual lab
Platinum
For larger critical programs with multiple sites, our most comprehensive package offers an outcome-focused, high-touch strategic partnership.
  • All the elements of the Gold Acceleration Plan
  • Increased support
  • Increased education
  • Increased acceleration management
  • Increased success points
  • Technology alignment planning

Your Customer Success Manager

Central to the Acceleration Program is your named Customer Success Manager, a subject matter expert whose job is to ensure your company’s success with your Wind River product and help you achieve your overall business goals.

He or she will:

  • Collaboratively develop plans to achieve your goals
  • Ensure the successful adoption of your Wind River technology
  • Proactively monitor the health of your project
  • Identify and mitigate issues early
  • Provide an expert resource for sharing best practices and strategizing

Flexibility Across Your Lifecycle

Your program may have specific needs, and Wind River is here to partner with you across all phases of your lifecycle. Our Acceleration Plans are the foundation for your success, offering flexibility where you need it via add-ons for products, training, services, and support.