Wind River Customer Support

Wind River® Customer Support can help you overcome challenges and get the most out of your implementation of our technology, with services that include designated support engineers, hosted customer environments, person-to-person help lines, and our online Wind River Support Network for interactive self-help. We are proud to have achieved Service Capability and Performance (SCP) certification, recognized as the gold standard for delivering world-class customer support, and to be a recipient of the Confirmit ACE (Achievement in Customer Excellence) Award for outstanding achievement in global customer support.

Choose Your Wind River Support

Wind River offers different levels of support to meet your business and support needs:

Wind River Premium Project Support

For critical projects with sensitive deadlines, you need a designated support team who understands your unique environment, your application, and your hardware. You want a very senior engineer who is experienced with Wind River technology to be a virtual part of your development team. Wind River Premium Project Support provides our highest level of support to efficiently resolve any technical challenge that your project may encounter.

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Wind River Enterprise Support

With over 150 experienced engineers at six major support centers and 21 additional support hubs worldwide, Wind River Enterprise Support provides access to live, one-on-one assistance from experts when and where you need it, with no limit on the number of issues raised. Enterprise Support also includes all the benefits of Wind River e-Support.

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Wind River e-Support

Wind River e-Support provides continuous access to the Wind River Support Network, a central online source for interactive self-help that includes product documentation, downloadable software, and technical tips, as well as an interactive question-and-answer forum providing help from Wind River experts.

Benefits

e-Support customers will have access to a live person for resolution of non-technical support requests including:

  • Request for License keys and assistance with License server issues
  • Product installation issues
  • Problems with web logins, account management and web navigation
  • Problems with hardware, including requesting RMAs
  • Requests for Sales information

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Wind River Long Term Support

If your product has a long life cycle, past the end of maintenance for its embedded Wind River software, we can provide consultative assistance through our Long Term e-Support and Long Term Enterprise Support.

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Access Support

Go Online

Visit Wind River Support Network for easy online access to product manuals, downloadable software, and other resources.

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Interact with Experts

Access Wind River moderated support forums and find answers to common questions.

Wind River Knowledge Forum

Wind River Simics Forum

Log a Support Request

Use our intelligent system to enter, track, and update your technical support requests (TSRs) online.

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EXPLORE

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