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Wind River Support

Wind River Support works when you do. Services include person-to-person help lines, a broad and deep knowledge base, and Web-based support to solve problems as they arise. Our Online Support site also provides details on Wind River products and services that can help you overcome obstacles or take your implementation of our technology to the next level.

Service Capability and Performance Certification
Wind River has achieved Service Capability and Performance (SCP) certification, recognized as the gold standard for delivering world-class customer support. Learn more about the selection criteria for this prestigious recognition.

Wind River 24/7 Online Support
Visit Wind River Online Support (formerly known as WindSurf) for easy access to product manuals, downloadable software, and other resources.

Additional features, including patches and technical tips for common problems, are available for customers with maintenance agreements. Online Support visitors can also access a community of developers to discuss issues and experiences.

Get Started

Register for Wind River Online Support
Registering for Wind River Online Support is easy: All it takes is your Wind River license number or validation code. If you need help finding your license number, please click here.

TSR Manager
Use our intelligent system to enter, track, and update TSRs online (available to registered Online Support users only). If you are a registered Online Support User, but do not have access to the TSR Manager but need to file a TSR, please use this form.

Standard Support Service Overview
Download the Wind River Standard Support Service Overview to learn more about our comprehensive Online Support website.

Tilcon Support
For technical support, please visit our Tilcon Support page.

RTLinux Support
For technical support, please submit a Wind River Technical Support Request.

License Support
Get information on how to locate and identify your license.

Product Activation
Visit the self-service Product Activation Portal to manage your licenses and hosts. For all other license file requests or to submit general licensing-related questions, please use the TSR Manager. If you do not have a TSR Manager account, use this form to submit a TSR.