Wind River® Customer Support can help you overcome challenges and get the most out of your implementation of our technology, with services that include designated support engineers, hosted customer environments, person-to-person help lines, and our online Wind River Support Network for interactive self-help. We are proud to have achieved Service Capability and Performance (SCP) certification, recognized as the gold standard for delivering world-class customer support, and to be a recipient of the Confirmit ACE (Achievement in Customer Excellence) Award for outstanding achievement in global customer support.
Choose Your Wind River Support
Wind River offers different levels of support to meet your business and support needs:
Wind River Premium Project Support
For critical projects with sensitive deadlines, you need a designated support team who understands your unique environment, your application, and your hardware. You want a very senior engineer who is experienced with Wind River technology to be a virtual part of your development team. Wind River Premium Project Support provides our highest level of support to efficiently resolve any technical challenge that your project may encounter.
Wind River Enterprise Support
With over 150 experienced engineers at six major support centers and 21 additional support hubs worldwide, Wind River Enterprise Support provides access to live, one-on-one assistance from experts when and where you need it, with no limit on the number of issues raised. Enterprise Support also includes all the benefits of Wind River e-Support.
Wind River e-Support
Wind River e-Support provides continuous access to the Wind River Support Network, a central online source for interactive self-help that includes product documentation, downloadable software, and technical tips, as well as an interactive question-and-answer forum providing help from Wind River experts.
e-Support customers will have access to a live person for resolution of non-technical support requests including:
- Request for License keys and assistance with License server issues
- Product installation issues
- Problems with web logins, account management and web navigation
- Problems with hardware, including requesting RMAs
- Requests for Sales information
Wind River Long Term Support
If your product has a long life cycle, past the end of maintenance for its embedded Wind River software, we can provide consultative assistance through our Long Term e-Support and Long Term Enterprise Support.
Visit Wind River Support Network for easy online access to product manuals, downloadable software, and other resources.
Interact with Experts
Access Wind River moderated support forums and find answers to common questions.
Log a Support Request
Use our intelligent system to enter, track, and update your technical support requests (TSRs) online.
Shellshock Security Vulnerability
Wind River is aware of and has analyzed the Bash vulnerability known as Shellshock.
Wind River Named 2014 Confirmit ACE Award Winner for Customer Excellence
For the sixth consecutive year, Wind River received the prestigious Confirmit ACE Award for outstanding achievement in global customer support.