Wind River Launches Upgrade to WindSurf, Its Online Support Service For Customers and Partners
Expanded Support Includes 24x7Access and Peer-to-Peer Support
ALAMEDA, Calif., January 23, 2002 - Wind River Systems (Nasdaq:WIND), a leading provider of software and services for connected devices, today announced the availability of its revamped online customer resource center, WindSurf"!. The relaunch of WindSurf is a result of Wind River s strategy to provide robust customer support to help customers improve their time to market as well as their time in market. The new information architecture built into WindSurf enables users to find product and technology information in less time. Other upgrades to WindSurf include a new user interface, enhanced search functions, personalized project folders and alerts, fuller content integration, and community discussion groups all built on a more robust infrastructure.
"Over the last six months, we have been working to rebuild our online support structure based on the user needs assessment we received from our customers. We ve invested in rearchitecting WindSurf because strong support helps our customers protect their technology investments," said Tom St. Dennis, president and chief executive officer of Wind River. "This online exchange of information will bring operational efficiencies to our customer support department, as well as our customers development teams by helping them to tap the collective knowledge of the Wind River community around the clock."
The community discussion groups on WindSurf further add to the online support provided by Wind River s support staff. More than 35,000 customers currently registered on WindSurf and members of the WindLink partner program can use the discussion boards to communicate with each other to get advice in resolving the challenges of developing an embedded system. Wind River also has an extensive offline customer support department, with with more than 170 field support engineers worldwide.
Following are improved features on WindSurf:
- Content & Organization
- 24-hour, Web-based assistance
- Post-sales information plus documentation
- Downloadable software such as board support packages and drivers
- Natural keyword search
- Application notes
- Technical tips, with feature for rating each tip
- Software problem reports, including fixed problems
- Sample code
- Advanced search preferences
- Customizable project folders
- Alerts e-mail notification system
- Ability to submit, track, monitor requests
Discussion board for embedded developers using Wind River products For more information about Wind River s customer service, please visit www.windriver.com/support, email firstname.lastname@example.org or call 1.800.872.4977.
About Wind River
Wind River is a worldwide leader in integrated embedded software solutions for creating reliable and innovative connected devices. Wind River provides development tools, real-time operating systems, and advanced connectivity software for use in products in carrier and enterprise networking, consumer electronics, automotive, industrial measurement and control (IMC), and aerospace/defense markets. Wind River is How Smart Things Think. Founded in 1983, Wind River is headquartered in Alameda, California, with operations worldwide.
Wind River Systems, the Wind River Systems logo and How Smart Things Think are trademarks of Wind River Systems, Inc. All other names mentioned are trademarks, registered trademarks or service marks of their respective companies.
Director, Global Communications