Wind River Commercial Grade VxWorks: Unparalleled Support

VxWorks Technology - VxWorks Services - VxWorks Support & Training - VxWorks Partner Ecosystem

Many of our competitors are challenged when it comes to providing support, and they find themselves forced to reassign development engineers to address customer issues. Wind River supports customers better and faster than any other company in the DSO industry. When your business is at stake, the presence of 200 separate, dedicated support engineers on the phone and in the field gives real meaning to the word "commercial."

People, process, results
Wind River Support engineers are the best-trained in the industry, holding at minimum a BSEE or equivalent degree. Each has been delivering customer support professionally for at least four years. While they constitute a global force, they speak the local language, wherever your company is. In FY2005, they managed more than 28,000 Technical Support Requests, with a customer satisfaction rating of 76%. Resolution rates (40% in 7 days, 75% in 30 days) are industry-leading. And Wind River Support is available 24 hours a day, 7 days a week.

Unlimited free support reduces total cost of ownership
While other OS vendors pre-sell support packages or limit availability to a specified number of incidents, Wind River Commercial Grade VxWorks users are entitled to an unlimited number of support engagements as part of their developer seat purchase. Not only do we offer full, free support of Wind River products, our engineers are trained to support platform partner technologies as well.

Customer education shortens time-to-profit
Wind River offers professionally developed and delivered VxWorks classes and on-site education to accelerate customers' in-house expertise. Our VxWorks courses target engineers in particular development roles, enabling companies to build out competent teams quickly.

Shortening time-to-proficiency has a direct, positive correlation to time-to-profit, thus significantly improving ROI. In addition to instructor-led classes, Wind River offers custom training and frequent online webinars and seminars to build the skills of your developers.

Education offerings by platform
General Purpose Platform, VxWorks Edition
Platform for Consumer Devices, VxWorks Edition
Platform for Network Equipment, VxWorks Edition
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