Wind River Commercial Grade Workbench: Unparalleled Support
Develop Technology - Develop Services - Develop Support & Training - Develop Partner Ecosystem
Many of our competitors are challenged when it comes to providing support, and they find themselves forced to reassign development engineers to address customer issues. Wind River supports customers better and faster than any other company in the DSO industry. When your business is at stake, the presence of 200 separate, dedicated support engineers on the phone and in the field gives real meaning to the word "commercial."
People, process, results
Wind River Support engineers are the best-trained in the industry, holding at minimum a BSEE or equivalent degree. Each has been delivering customer support professionally for at least four years. While they constitute a global force, they speak the local language, wherever your company is. In FY05, they managed more than 28,000 Technical Support Requests, with a customer satisfaction rating of 76%. Resolution rates (40% in 7 days, 75% in 30 days) are industry-leading. And Wind River Support is available 24 hours a day, 7 days a week.
Unlimited support of licensed products reduces total cost of ownership
While other technology vendors may limit support to a specified number of incidents, or charge customers on a per incident basis, Wind River Commercial Grade Workbench users enjoy an unlimited number of support engagements under their product licensing agreement with Wind River. While your licensing agreement defines the scope of support, every duly licensed product is eligible for the same high quality and high availability of support. And our engineers support our platform partner technologies, as well as our own.
Customer education shortens time-to-profit
Wind River offers professionally developed and delivered classes and on-site customer education to accelerate customers’ in-house expertise. Our Workbench courses target engineers in particular development roles, enabling companies to build out competent teams quickly.
Shortening time-to-proficiency has a direct, positive correlation to time-to-profit, thus significantly improving ROI. In addition to instructor-led classes, Wind River offers custom training and frequent online webinars and seminars to build the skills of your developers.
