Wind River Device Management Survey

Wind River Device Management products optimize quality assurance (QA) and support phases of the device life cycle. Please click the tab that best represents your area and answer the questions.

Development Survey

Contact Information

First Name
Last Name
Job Title/Function
Company
Address 1
Address 2
City
State
Zip/Postal Code
Country
Daytime Phone
Email

General

What market segment is your company in?
How many employees are in your company?
What is your current operating system?
What processors are you currently using?
How many engineers are on each project?
How many concurrent projects per year?
In your organization, what percentage of your engineering staff's time is spent developing new features vs. resolving issues reported by end customers?
Are your project team members distributed at multiple sites?

Typical Project Issues

What programming languages (C, C++, Java, etc.) do your teams use?
What software configuration management system does your team use?
What bug tracking software does your team use?
For a typical development project...

a) How much time does a team spend during system integration?

b) How much time does a project team spend during software verification (white-box testing)?

c) How much time does a project team spend during product validation (black-box testing)?
Do your development engineers create test software (scripts or out-of-the-device software)?
During the software QA phase, development engineers modify application source code to isolate the root cause of problems. How long does it take to rebuild the application, reflash persistent memory, reboot the device, and start the test again?
Do you often have to reproduce a lab or customer's environment to reproduce the bug or issue experienced by testers and end users?

QA Survey

Contact Information

First Name
Last Name
Job Title/Function
Company
Address 1
Address 2
City
State
Zip/Postal Code
Country
Daytime Phone
Email

General

What market segment is your company in?
How many employees are in your company?
What is your current operating system?
What processors are you currently using?
Does your company have a dedicated QA team?
If so, how many test engineers and test technicians do you have?
What software test applications do you use? Commercial product(s)? Internally developed test applications?
What software performance test or code coverage tools are used when verifying the software on the deployment platform (OS, hardware, and middleware)?
Assess the effectiveness of code coverage, performance, and resiliency test on the software running on the deployment platform. Prioritize (first is most important) the tests in the order that will increase software quality the most.

Typical Project Issues

When test engineers or test technicians discover an error, how detailed is the bug report sent to development engineering? Description of symptoms only? Comprehensive fault data?
What bug tracking system does your company use?
How long does it take development engineering to resolve a bug (on average)?
What percentage of your binary code execution paths is exercised during your QA process?
How often are test processes truncated by time-to-market deadlines?

Support Survey

Contact Information

First Name
Last Name
Job Title/Function
Company
Address 1
Address 2
City
State
Zip/Postal Code
Country
Daytime Phone
Email

General

What market segment is your company in?
How many employees are in your company?
What is your current operating system?
What processors are you currently using?

Support Issues

Is your product mission-critical, life-critical, or business-critical for your customers?
How many support engineers does your company have?
Do you have service level agreements with customers?
What are the penalties for downtime?
How many levels are in your company's support escalation process?
What is a typical cost to resolve issues at each level?
How much does sending a field engineer onsite cost per incident?
As a support engineer, do you have the tools you need to feel confident in diagnosing and resolving software issues encountered by your customers?
What issue tracking system does your company use?
How long does it take development engineering to resolve a problem that is escalated to them?
What is the average turnaround time to provide fixes to customers?
Do you have a reliable way to collect software fault data from deployed products in real-time?
Can you remotely troubleshoot deployed products?
Prioritize the importance of remote monitoring, configuration management, diagnostics, and software update/upgrade.